If a candidate is unable to locate their assessment invitation or their invitation has expired before they started the assessment, you can resend the invitation or extend its expiry date directly from the Actions Menu in the Candidates Page, without creating a new invitation.
How Do You Resend an Assessment Invitation?
If a candidate's status is Invite Sent or Opened and they are unable to locate their assessment invitation, you can either resend the invitation email or share the invitation link directly with them.
On the Candidates Page, select the candidate using the checkbox on the left side of their row.
Click Actions, then Resend invitation.
3. From here, you can either:
Copy the Invitation link to share it with the candidate manually.
Click Resend email to send the original invitation email to the candidate again.
Note: Resending an invitation does not change its expiration date or count as a new invitation. The candidate will receive the same assessment link as the original invitation.
How Do You Extend an Expired Assessment Invitation?
If an assessment has an Expiry Date configured and a candidate does not start the assessment before that date, their status will change to Invite Expired, and their invitation link will no longer be valid.
However, you can extend the invitation's expiry date to give the candidate more time to start the assessment, without generating a new invitation.
To extend an expired invitation:
On the Candidates page, select a candidate with the Invite Expired status using the checkbox on the left side of their row.
Click Actions, then Extend expiry date.
3. Select the number of additional days you would like to give the candidate to start
the assessment: 1, 2, 3, 7, 14, or 30 days.
4. The updated expiry date will be displayed. Click Extend to confirm.
Once extended, the candidate's original invitation link will become valid again, and they can use it to start the assessment.
If the candidate no longer has their original invitation, you can also copy the invitation link or click Resend email directly from the confirmation window.
Note: The new expiry date is calculated from the date you extend the invitation, not from its original expiry date.
To learn more about configuring an assessment's Expiry Date, click here.
Why Are Certain Actions Unavailable?
The actions available in the Actions menu depend on the selected candidate's assessment status.
Resend invitation: Available for candidates with an Invite Sent or Opened status whose invitation has not expired.
Extend expiry date: Available for candidates with an Invite Expired status.
Retake assessment: Available for candidates who have already finished their assessment.
If an action is greyed out, hover over it to see why it is unavailable.
Note: These actions can only be performed for one candidate at a time and are not available for preview sessions or sample data.
To learn more about generating an assessment retake for a candidate, click here.